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Corporate information

Service charter

The Institute and the CRC

The Australian Institute of Criminology (AIC) and the Criminology Research Council (CRC) are Commonwealth Statutory Authorities established by the Criminology Research Act 1971.

The Institute has a Board of Management comprising distinguished criminal justice practitioners from around Australia, reporting to the Attorney-General and the Minister for Justice.

The Director of the Institute is responsible for executive management of both authorities.

In this charter a reference to "the Institute" should be taken to mean the Australian Institute of Criminology and the Criminology Research Council.

Key Stakeholders/Clients

  • Commonwealth government ministers and Commonwealth law enforcement agencies
  • Members of Parliament
  • Commonwealth agencies with portfolio-related responsibilities
  • State and Territory Governments and law enforcement agencies
  • community agencies

Our products and services

  • Criminological research addressing areas of high priority for our primary stakeholders
  • Research publications:
  • Policy advice
  • Consulting services to Government and industry
  • Information - statistics, research data, criminal justice information
  • Conferences/seminars/roundtables
  • Library and bibliographic services

The Institute's website also includes a variety of reports, information and data for both the Australian Institute of Criminology and the Criminology Research Council.

Further information can be provided by the Institute's J V Barry Library.

Our Commitment

The AIC provides services that are courteous and focused on meeting client needs. In providing these services, the AIC is committed to achieving:

  • the highest standards of probity, integrity and conduct
  • prompt handling of all inquiries and communications
  • provision of accurate information in an easy-to-understand form
  • continual updating of information
  • accuracy in outputs and standards that reflect best practice
  • transparent and relevant accountability
  • a focus on results
  • continuous improvement through team and individual effort
  • merit as the basis for achieving excellence in staffing.

The AIC recognises the diverse needs of its clients and will consult widely to ensure our research activities are focused and relevant to:

  • our major stakeholders
  • our clients
  • our staff

Review and Monitoring

We will review this charter for relevance, compliance and performance on a regular basis. To this end we will:

  • monitor service standards
  • monitor complaints
  • encourage staff participation in the process
  • develop performance measures

Accountability

  • We will report our performance against this charter in our annual report.

Complaints

You may lodge a complaint with the Director of the Institute or with the Manager Administration and Finance.

We are committed fair and transparent consideration of your complaint and intend to deal with substantive issues expeditiously, fairly, openly and with sensitivity.

Contacts

A full listing of the Institute's contact details can also be found on the website at: http://www.aic.gov.au/institute/contact.html

Hours of Business

The Institute is open for general inquiries 5 days a week from 8.30am to 5.00pm.

Messages may be left after hours via our telephone answering service, as well as by fax and email.