Home → Publications → Reports → Crime prevention series → Protecting counter and interviewing staff from client agression → Antecedent events
Crime prevention series
Antecedent events
Published in:
Protecting counter and interviewing staff from client agression
Bruce Swanton and Daryl Webber
Canberra : Australian Institute of Criminology, 1990
ISBN 0 642 14974 7 ; ISSN 1031-5330
(Crime prevention series)
Abstract
Aggressive behaviour can often be caused by events which occur before the encounter. These can include personal problems of both employees and clients, as well as inappropriate selection and training of employees. The authors offer advice to supervisors and managers about their responsibilities in minimising the impact of antecedent events.