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Crime prevention series
Introduction {to Protecting counter and interviewing staff from client agression}
Published in:
Protecting counter and interviewing staff from client agression
Bruce Swanton and Daryl Webber
Canberra : Australian Institute of Criminology, 1990
ISBN 0 642 14974 7 ; ISSN 1031-5330
(Crime prevention series)
Abstract
The authors define aggression against employees by clients; discuss the motivations behind client aggression; and present a diagram illustrating the process of workplace aggression.