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Crime prevention series
Terminating client contact
Published in:
Protecting counter and interviewing staff from client agression
Bruce Swanton and Daryl Webber
Canberra : Australian Institute of Criminology, 1990
ISBN 0 642 14974 7 ; ISSN 1031-5330
(Crime prevention series)
Abstract
This chapter provides advice to staff who must deal with specific incidences of client aggression. The authors discuss how and when to decline commencing an interview, terminate an ongoing interview, direct clients to leave the premises, and take action after activating a duress alarm. They stress the need for mutual support to be exercised among public contact workers, so that colleagues can be given assistance if required.