Australian Institute of Criminology

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Appendix 1: 2013 consumer fraud survey

Australasian Consumer Fraud Taskforce 2013

The following questions ask about various scam invitations that you might have received during the last 12 months and how you received them. Nine types of scams are included in addition to a general category of ‘other scams’. The scams are:

1. Lottery scams – Dishonest notifications from someone the recipient doesn’t personally know in relation to having won a lottery or some other prize or competition.

2. Money transfer scams – Requests for assistance to transfer large sums of money out of another country (such as Nigeria) to the recipient›s bank account in return for a percentage of the amount transferred. Advance fee payments are sought before the large sums are sent and the scammer then defaults on the agreement sending no money at all.

3. Inheritance scams – Invitations usually sent by scammers posing as a lawyer or bank employee purporting to act on behalf of a deceased estate falsely claiming that a distant relative has died and has left the recipient a large inheritance which can be recovered in return for a payment.

4. Phishing scams – Requests by businesses to confirm the recipient’s personal details or passwords or to supply other personal information – these types of scams seek to trick people into providing their personal details and banking information and sometimes make use of malicious software downloaded to computers.

5. Financial advice scams – Financial advice scams consist of illegitimate advice offering high financial returns on investments that invariably lead to overall loss of money by the recipient.

6. Boiler-room scams – Requests to buy, sell or retain securities or other investments (including superannuation investments) that are usually offered through cold-calling by scammers who seek to sell worthless shares or investments to recipients.

7. Work from home scams – Work from home scams are often promoted through spam emails or advertisements on noticeboards in which attractive job offers are made but which do not relate to legitimate employment and often involve illegal money laundering.

8. Computer support centre scams – Computer support centre scams occur when recipients receive mainly telephone calls from scammers claiming they are from well known computer manufacturers or businesses that can fix problems with the recipients’ computers. Scammers may ask for money, personal details or passwords or seek to sell worthless products to fix computers.

9. Dating and social networking scams – These may use illegitimate or legitimate dating or social networking websites and may require payment for each email sent and received by a potential match. Alternatively, scammers may initiate relationships in order to trick people into paying money for dishonest reasons.

10. Other scams – A variety of other dishonest invitations from someone the recipient don’t personally know involving a type of scam not referred to above.

1. Lottery scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to winning a lottery or some other prize?

Yes
No

How were you contacted in relation to receiving a scam relating to winning a lottery or some other prize, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a notification of having won a lottery or some other prize?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a notification of winning a lottery or some other prize, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000
Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

How many times over the last 12 months have you responded to this type of scam?

Note: Responding can include requesting further information, providing personal details, sending money etc.

Once
Twice
Three times
Four times
Five or more times

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

2. Money transfer scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a request for assistance to transfer money out of another country (such as Nigeria)?

Yes
No

How were you contacted in relation to receiving a scam invitation relating to a request for assistance to transfer money out of another country, and how many times were you contacted? (Select all that apply).

One to five times

Six to 10 times

11 to 20 times

21 to 50 times

More than 50 times

Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a request for assistance to transfer money out of another country?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a notice of a request to transfer money out of another country, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to a request for assistance to transfer money out of another country scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

How many times over the last 12 months have you responded to this type of scam?

Note: Responding can include requesting further information, providing personal details, sending money etc.

Once
Twice
Three times
Four times
Five or more times

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

3. Inheritance scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a notification of an inheritance?

Yes
No

How were you contacted in relation to receiving a scam relating to a notification of an inheritance, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a notification of an inheritance?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of an inheritance scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the inheritance scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

4. Phishing scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a request by a business to confirm your personal details or passwords (phishing scams)?

Yes
No

How were you contacted in relation to receiving a scam relating to a request by a business to confirm your personal details or passwords (a phishing scam), and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a phishing scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a phishing scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000\

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the phishing scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

5. Financial advice scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a request to supply you with financial advice?

Yes
No

How were you contacted in relation to receiving a scam relating to a request to supply you with financial advice, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a notification of an inheritance?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a financial advice scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the financial advice scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

6. Boiler-room scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a request to buy, sell or retain securities or other investments (including superannuation investments)?

Yes
No

How were you contacted in relation to receiving a boiler-room scam, and how many times were you contacted? (select all that apply).

  One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a boiler-room scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a boiler-room scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the boiler-room scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

7. Work from home scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to an opportunity to work from home (a front for money laundering)?

Yes
No

How were you contacted in relation to receiving a work from home scam, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a work from home scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as a result of a work from home scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the work from home scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

8. Computer support centre scam

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to a person representing themselves as someone from a computer support centre?

Yes
No

How were you contacted in relation to receiving a computer support centre scam, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a computer support centre scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as result from a computer support centre scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the computer support centre scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

9. Dating and social networking scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to pursuing a personal relationship that turned out to be false?

Yes
No

How were you contacted in relation to receiving a dating or social networking scam, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to a dating or social networking scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as result from a dating or social networking scam, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the dating or social networking scam by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

10. Other scams

Over the last 12 months, have you been dishonestly contacted in any way (including by phone, SMS, email, letter, or on the internet and/or in person) by someone you don’t personally know in relation to some other scam type?

Yes
No

Please give details of the type of scam you were most often contacted about:

How were you contacted in relation to receiving a scam relating to some other scam type, and how many times were you contacted? (Select all that apply).

One to five times Six to 10 times 11 to 20 times 21 to 50 times More than 50 times
Mail
Email
Telephone (including landlines and mobile phones)
SMS
Internet site/social networking site
Other

If ‘other’ please provide details for the most frequent type of other contact:

Over the last 12 months, have you responded in any way to some other scam?

Responding includes contacting the person(s) in any way to request further information, providing your personal details, or sending money etc.

Do not include contact you have had with the person(s) if you were attempting to cease communication or engage in ‘scam baiting’ (pretending to respond to a scam invitation to annoy the scammer without any intention of providing money etc.).

No
Yes, I requested further information only
Yes, I sent personal details or passwords
Yes I sent money
Yes I sent personal details and money

If you sent money as result from some other scam type, what is your best estimate of the total amount of money you have sent in the last 12 months?

Note: This refers to the money you have paid out as a result of a request. This does NOT include money that you would have received if the offer had been legitimate.

Please indicate the amount in whole dollars. E.g. $1000.00 should be entered as $1000

Please indicate the amount sent before any intervention or repayment from insurance, your bank or legal action

Don’t know/ I can’t recall
I’d rather not say
The amount in the box below

Please indicate the amount in whole dollars, do not include dollar signs ($):

If you responded to the other scam type by sending money or personal details or passwords, how many times were you in contact with the person(s) before you sent the money or personal information?

Once only
Two to five times
Six to 10 times
11 to 20 times
More than 20 times
I can’t recall

Have you reported this scam to anyone? (Select all that apply)

Not reported to anyone
Family/ friends
Police
SCAMwatch website (www.scamwatch.gov.au)
Australian Competition and Consumer Commission/ Fair Trading or Consumer Protection agencies
The business represented (eg. bank, eBay etc)
Internet Service Provider
Legal aid, a lawyer, or a community legal services clinic
Unable to recall
Other

If you reported to ‘other’, please specify:

11.

If you received any scams that you did not respond to in any way, what was your reason for not responding? (Select all that apply)

I did not receive a scam invitation
Seemed too good to be true
Had received similar offers before and thought they were scams
Had seen/ heard this was a type of scam in the media or from a public source
Was told it was a scam by someone I knew
Someone I know has been a victim of a scam before
Wanted to respond but could not afford to participate
Something was not quite right with the offer or invitation
Offer was identified as spam/ declared unsafe by Internet filter
Other

If ‘other’, please provide details for your main reason for not responding to the scam:

12.

If you received a scam that you did report to a formal agency, what was your reason for doing so? (Select all that apply)

I did not receive a scam invitation
Not applicable (I did not report any scams)
Desired the apprehension of offender(s)
Wanted to prevent others from being scammed
Knew it was the right thing to do
To assist in the investigation of an offence
To support your insurance claim
Other

If ‘other’, please provide details for the primary reason you reported the scam to a formal agency:

13.

If you received a scam that you did not report to a formal agency, what was your reason for not doing so? (Select all that apply)

I did not receive a scam invitation
Not worth the effort
Didn’t think it was illegal
Unsure of which agency to contact
Feared I would get into trouble
Didn’t think anything would be done
Received too many to report
Other

If ‘other’ please provide details for the primary reason you did not report the scam to a formal agency:

14.

Have you reported any of the scams specified in Q1-10, on behalf of anyone else?

Yes
No

If ‘yes’ please indicate the category of peron on behalf of whom you reported the scam (select all that apply).

Your child (son or daughter)
Your older relative (brother/ sister, parent, grandparent, aunt/ uncle)
Your younger relative (niece / nephew, brother/ sister)
A friend
A colleague
A student (if you are a teacher or in some similar capacity)
Other

If ‘other’, please specify

15.

How do you regard each of the following scam incidents? (Select one response for each type of scam listed)

Type of Scam A crime Wrong but not a crime Just something that happens
Notification of having won a lottery or some other prize
A request for assistance to transfer money out of another country (such as Nigeria)
A notification of an inheritance
A request by a business to confirm your personal details or passwords (phishing scams)
A request to supply you with financial advice
A request to buy, sell or retain securities or other investments (including superannuation investments)
An opportunity to work from home (a front for money laundering)
Pursuing a personal relationship that later turned out to be false
Computer support centre scam
Other type of scam

If ‘other’ please provide details for the most frequent scam received:

16.

How did you find out about this survey? (Select all that apply)

Media article
A Government website
SCAMwatch website (www.scamwatch.gov.au)
Poster or pamphlet
Referred by other agency
Word of mouth (family, friends etc)
Other

If ‘other’, please provide details for how you heard about the survey:

17.

Have you responded to this online survey in any previous years? (Select all that apply)

2012
2011
2010
2009
2008
Never

18.

Are you aware of the 2013 fraud awareness campaign run by the Australasian Consumer Fraud Taskforce?

Yes
No

19.

Were you aware of any previous campaigns run by the Australasian Consumer Fraud Taskforce?

Yes
No

20.

Which age group do you belong to?

17 and under
18-24
25-34
35-44
45-54
55-64
65+

21.

What is your sex?

Male
Female

22.

Where do you normally reside?

Australian Capital Territory
New South Wales
Northern Territory
Queensland
South Australia
Tasmania
Victoria
Western Australia
New Zealand
Resident of a country other than Australia or New Zealand (please specify below)

Please specify country, if other than Australia or New Zealand:

If you normally reside in Australia what is your postcode?

If you normally reside in New Zealand, what is your postcode?

23.

What was your gross income from all sources for the year 2011-2012 (i.e. before tax deductions)?

Under $20,000
$20,000 – <$40,000
$40,000 – <$60,000
$60,000 – <$80,000
$80,000 or over
I’d rather not say

24.

Why did you choose to complete this survey? (Select all that apply).

Recently been scammed
Receive scams but have not been scammed
Want to assist in research to combat scammers
To learn more about scams
Other

If ‘other’, please provide details for the primary reason you participated in the survey:

25.

In which capacity did you fill out this survey? (Select one only)

Member of the public
Retiree
Member of the police
My employer is an Australasian Consumer Fraud Taskforce Government member
My employer is an Australasian Consumer Fraud Taskforce private sector partner
My employer is another government agency

Thank you for completing the 2013 Australasian Consumer Fraud Taskforce Survey. If you are happy with your responses please click the “submit” button below. Alternatively you can review and change your responses and then submit.