Conference Papers

Serendipitous crime prevention : success in the private sector

Dennis Challinger

Published in:
National overview on crime prevention : proceedings of a conference held 4-6 June 1991
Sandra McKillop and Julia Vernon (eds.)
ISBN 0 642 18452 6 ; ISSN 1034-5086
Canberra : Australian Institute of Criminology, 1992
(AIC Conference Proceedings; no. 15)

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Abstract

In establishing the Payphone Division, Telecom Australia took responsibility for the problem of public payphone damage. Its new, concentrated, professional approach to payphone management resulted in increased profitability and reduced vandalism. The different components of its approach included: target hardening; formal, natural and employee surveillance; rapid repair; and community involvement.