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Violence Today

No. 5: Violence and public contact workers

Bruce Swanton
ISBN 0 642 10496 4 ; ISSN 1032-7894
October 1989

Abstract

This report outlines the types and nature of workplace violence; discusses workers' contribution to their own victimization; and profiles instances of client aggression in a number of occupations (flight attendants, teachers, hospital staff and police). It also describes the characteristics of aggressors and suggests a number of countermeasures to protect employees.