Preventing client-initiated violence: a practical handbook


The prevention of forms of violence that can occur between workers and their clients or customers is the focus of this handbook. Client initiated violence is most readily controlled through the process of risk identification, risk assessment and risk control. Following this overview of prevention approaches, a series of possible policy, strategy, checklist documents are provided as appendices.

This project was funded by the Crime Prevention Branch of the Criminal Justice Division, Commonwealth Attorney-General's Department.